How Restaurants Can Effectively Use Chatbots?

As many as 35% of diners said they are influenced by online reviews when choosing a restaurant to visit. Perhaps the best part is that bots can streamline your restaurant and ultimately make it more efficient. More than half of restaurant professionals claimed that high operating and food costs are one of the biggest challenges running their business. Its Messenger chatbot gives you a selection of questions to ask, and replies with an instant, automated response.

There’s no doubt that chatbots help make managing your restaurant easier. Think of a chatbot as your restaurant’s new lead generation tool. The chatbot will pull data from your booking system and see whether the requested time is available before booking it for the customer. If the requested chatbot restaurant time  is unavailable, the bot will offer an alternative. This knowledge enables restaurants to plan a top-notch service for guests. For instance, if there will be a birthday celebration, the restaurant can prepare a cake and set the tables appropriately to enhance the customer experience.

Restaurant Chatbot Use Cases and Examples

Great companies can be supported by advanced AI and together become something even greater. This applies to chatbots across all industries, but today we’re going to take a closer look at one sector. How are chatbots advancing customer experience in the restaurant sector? Twitter is a wonderful platform for companies to give vital information to people. Without looking through website pages or hamburger menus, a user may send a direct message using Twitter chatbots. The Twitter chatbot experience is easy and straightforward, and it augments the human experience to meet the demands of your valued customers.

• The customer benefits because they get instant responses to their messages and a seamless experience all in one place.
• Before the pandemic and the worldwide quarantine, common use of the chatbots by restaurant owners included online booking or home delivery services.
• You may be wondering where this technology will lead the industry in the future and if you should adopt it now.
• During the White Castle test, SoundHound said the average order, once taken and processed, took just over 60 seconds.
• Customer service is one area with an increasing need for 24/7 services.

Choosing the right chatbot platform is, obviously, an important decision. It will impact how you design your chatbot, which can have a large effect on its success. Below are some factors to keep in mind when choosing a chatbot platform for hospitality. Recent stats from the usage of the Just Eat chatbot show the average user spent 1.53 minutes interacting with it. This usage drove a 266% increase in user conversion rate (source).

Be available on your customers’ favourite platform.

But the pandemic forced chains to quickly embrace innovations that save labor costs and improve customer ordering experiences. Before we dive in with the details, let’s iron out exactly what a restaurant chatbot is. It’s getting harder and harder to capture our customers’ attention, especially if you’re in the restaurant industry.